SHIPPING & RETURNS
Here at Cartel, we want you to be 100% happy with every single purchase you make!
We offer an easy, hassle free process for all change of mind orders
We are happy to accept returns for a refund as long as item/s make it back to us within 14 days of purchase. (Shipping costs not included in refund)
We will also gladly help you with any exchanges & happy to offer credit notes to use at a later time.
Please see return eligibility & process outlined below;
1. Item is returned within 14 days of purchase
2. Item has not been worn, altered, washed or damaged.
3. Item is in original packaging with all swing tags still intact.
1. Please notify us of the item you would like to refund, exchange or credit.
2. Please return your item to the following address;
394 Banna Ave
Please choose carefully during sale time - no returns on discounted items.
NOTE- Due to our online customers having the inability to try on our products before purchase, our refund policy does not extend to our brick & mortar store. Exchange/credit note allowed instore only.
SHIPPING COSTS WITHIN AUSTRALIA:
$10 Flat rate for all orders within Australia.
All orders sent with Australia Post EXPRESS POST.
INTERNATIONAL SHIPPING COSTS:
$25 for all International Orders.
Most orders within Australia will be received within 1-5 business days, and will require a signature on delivery.
Please allow up to 3-12 days for International orders.
All orders are sent via Australia Post within 24 hours of order placed.
Please email or call us if your order is of High Priority!
We will do our best to ensure you receive your order on time, in the fastest & most cost efficient way possible.
Once your order has been shipped you will receive an email with your tracking number.
If you have any difficulties tracking your order please contact us via email or on (02) 69 622365 We will be happy to track your order for you!
OUR GUARANTEE TO YOU:
CARTEL takes great care in providing all of our customers with a very high quality of goods & inspect all items before delivery.
If you feel that you have received a faulty or incorrect order, firstly, we would like to apologise. Please Contact us & we will do everything possible to resolve the situation for you.